This report provides an overall view of the operations. It allows the user to select a date range to view how the queueing operations and the service operations have performed.

The other subject areas that we have provided information are:

• Appointment
• Queueing
• Service Transactions
• Customer Service Survey
• Agent Performance
• Driver Testing
• VEIP
• School Bus
• Staffing

Appointment:

Branch managers can look at past and projected appointment utilization and look at staffing needs.

Queueing:

Wait Time Trending helped MVA to evaluate the process changes made, which helped MVA to reduce target wait time from 15 minutes to 10 minutes and is possibly, future target to 5 minutes.